covering skill gap: Recruiting, training, motivating and retaining talent can all present problems to achieving the vision of a fully resourced tech support/help desk team with all the right hard and soft skills.
Optimizing support processes: Ensuring the right balance between customer preference, effectiveness and efficiency.
Enhancing self-service: Empowering end-users to resolve their own problems reduces demand on the tech support/help desk team but also gives a growing number of end-users what they want. A potential win-win scenario.
Designed & optimized to provide the perfect response for those seeking high performance and maximum practicality. It help enterprises manage cloud deployments more efficiently, with less manual effort. Self-service capabilities are important to unlocking the promise of cloud computing.
MachSol is a technology company. The Company develops and supports a range of software products and services. The Company’s segments include Business Processes, Intelligent Cloud and More Personal Computing. The Company’s products include Cloud (hosting) automation control panel; server applications; business solution applications.