- covering skill gap: Recruiting, training, motivating and retaining talent can all present problems to achieving the vision of a fully resourced tech support/help desk team with all the right hard and soft skills.
- Optimizing support processes: Ensuring the right balance between customer preference, effectiveness and efficiency.
- Enhancing self-service: Empowering end-users to resolve their own problems reduces demand on the tech support/help desk team but also gives a growing number of end-users what they want. A potential win-win scenario.
Leverage agile frameworks to provide a robust synopsis for high level overviews. Iterative approaches to corporate strategy foster collaborative thinking to further the overall value proposition. Organically grow the holistic world view of disruptive innovation via workplace diversity and empowerment. Read More “Bill Gates, Jeff Bezos and 18 others commit $1 billion to new cleantech fund, Breakthrough Energy Ventures”